Issues with the new Changes

andrew 2020-09-16 19:00:58 UTC #1

I've been trying out the new Changes feature and have found the following.

From within a ticket the Actions button doesn't let me link to a change, just a problem.
Changes do not follow the "Suppress team notifications when agent is set" option. I created a test change, assigned to a group and me as the technician (I am a member of the group) and it notified the group also.
Closing the Change did not close the associated ticket like closing a Problem does.

andrew 2020-10-21 20:08:07 UTC #2

Tickets don't show they are linked to a Change. They show a linked Problem but the only way to see a ticket has been linked to a Change is in the event log.

krisg 2020-11-02 17:46:05 UTC #3

What version are you on Currently. 317 will be coming out, it does not address all of these issues but those are being addressed. We will have a big upgrade coming late December , early Jan which will fix this issue and many others.