Creating a Ticket with BOSS1) Using the New Ticket buttona) Click the New Ticket button on the toolbar
b) Right click on any pre-existing ticket; you have 3 options from here.
c) Right Click on a Subcategory in the ticket explorer and select New Ticket from the menu.
2) Editing a Ticketa) Double Click on any ticket to view and edit the ticketb) Use the Edit Ticket button on the toolbar to view and edit a ticket. c) Right Click on any ticket and select Edit to view and edit the ticket.
3) Using the Dashboarda) Dashboard Basics
4) Choosing a report to Display