**Test Version is **
V4.0.236 is still the released version for production:
V4.0.267 with Problem Mgmt Included: LIVE FOR ANYONE by email only
If you are not live or have a test server I can give you for install.
- Add ability to create new Problem from Tickets
- Fix regression issue where an Asset would not be archived when syncing
- Add ability to link Tickets to existing Problem
- Add Tickets Tab on Problem Details
- Add Affected Services / Business Areas, Root Cause and Solution in Problem Creation
- Custom fields for Problems
- Ability to populate ticket properties on bulk close
- Add Open Taska and My Open Tasks for tickets widgets
- Add email notifications for Problems
- known issues with Team assignment and Deleted notifications
- Add Number of my pending Approval widget
- Add Team Notifications for Approval Requests
- Add missing Affected Areas placeholder for Problems
- Add Number of Tickets widget with settings to apply various ticket filters
- Fix Task requester email notifications sent to the Ticket requester instead of Task creator
- Fix Deleted email notifications not being sent for Problems
- Fix Team assigned email notifications not being sent for Problems
- Fix Problem public comment not being added to underlying tickets
- Add Watchers to Problems
- Add system searches for Problems
- Add routing rule action to add Timesheet entry to the Tickets
- Fix bulk close unable to close ticket when adding a comment
- Add Tasks for Problems
- Fix issue with date custom fields value for Problem not being rendered in read-only mode
- Add IT support status report
- Add Individual total assigned and closure per tech report
- Watcher notifications for Problems
- Fix Approval Boards screen throwing error when at least one archived user is still part of a board
- Add Advanced Search for Problems with saved searches
- Problem Task email notifications
- Add Timesheets tab on Problems details page
- Fix Email2Ticket failing to create email when subject text contains the reply token anywhere in the text
- Add Assets tab on Problem details page
- Add Requester filter on Tickets list page
- Fix SLA condition source filter not being saved
- Add Print for Problems List and Problem Details
- Add Problem summary report
- Fix Service Catalog icons slow load
- Fix blank email sent by SLA and Routing Rule when Email To action is executed
- Fix Attachment not found when changing ticket type
- Fix Attachment not found when changing ticket type
- Add tickets, timesheets, tasks and approvals list to Print Problem
- Add Number of Problems widget with multiple settings
- Add Today and Yesterday date option to the configurable Number of Tickets widget
- Fix Service Request image not showing on submit screen
- Add Problem timesheet summary Report
- Fix options not loading for new SLA condition
- Fix Tech and Due at fields not initialized in Problem Task
- Add Number of open Problems Widget
- Add Number of my Problems Widget
- Add Number of open Tasks for Problems Widget
- Add Number of my open Tasks for Problems Widget
- Fix Number of Tickets Widget when selecting Extended Status and clicking on it shows all extended statuses
- Add support for self-signed certificate for Mail Boxes
- Add advanced search filters in links of report items
- Fix Set Ticket Type Routing Rule action does not copy attachments
- Fix archived users linked to a Team stopping Task notification from being sent
- Fix Advanced Search IP Address Condition Starts with XXX-XXX return no results
- Add ability to export Tickets to CSV
- Add Helpdesk setting for controlling the closing of Ticket with open Tasks
- Commenting to a closed ticket is disabled
- Fix Timesheet summary report not showing timesheets unless user backs date a day
- Integrate Lenovo Warranty API
- Allow empty space in usernames
- Remove obsolete software records for asset on software sync
- Fix UTC time shown in Ticket Event Logs is now formatted in user time zone
v4.0.266 06/13/2019
- Fix inability to export tickets opened by widget
- Fix error on submitting Service Request from user with invalid/empty time zone setting
v4.0.267 06/19/2019
- Allow underscore in asset name
- Add badge to archived assets
- Fix re-archiving an asset would clear out some asset info fields
- Fix software sync failing when having duplicate software sync data
v4.0.268.2 08/01/2019
- Fix tickets being reopened when closed while SLA is processing
- Rich text inputs are now sanitized
- Fix error on listing linked assets to problem when any of the assets is archived
- Fix error on submitting public comment to a problem when any of the linked tickets is closed
- Fix software sync failing when having duplicate software sync data
v4.0.270 08/01/2019
- Email2Ticket body text is now sanitized
- Improve asset barcode printing experience
- Fix tickets being reopened when closed while SLA is processing
v4.0.271 08/02/2019
- Fix exception on ticket comment attachment uploading
- Fix exception on mobile ticket attachment uploading
v4.0.276 08/22/2019
- Fix exception when using time entry custom field in ticket title template
v4.0.277 08/22/2019
- Fix service request routing rule condition not working
- Revert the close ticket routing rule action
v4.0.282 10/23/2019
- Fix SLA Exemptions internal error on extended status change
- Fix user scheduler run now action not sending the OU param
- Fix error on closing a problem with linked ticket(s)
- Assets module performance improvements
v4.0.284 11/06/2019
- Add Dell Warranty Check V5
- Increase Websocket server incoming message size
- Fix software sync issue caused by duplicate software name but different manufacturer name
Release Notes V4.0.292
• Email2Ticket body text is now sanitized
• Improve asset barcode printing experience
• Fix tickets being reopened when closed while SLA is processing
• Fix exception on ticket comment attachment uploading
• Fix exception on mobile ticket attachment uploading
• Fix exception when using time entry custom field in ticket title template
• Fix service request routing rule condition not working
• Revert the close ticket routing rule action
• Fix SLA Exemptions internal error on extended status change
• Fix user scheduler run now action not sending the OU param
• Fix error on closing a problem with linked ticket(s)
• Assets module performance improvements
• Add Dell Warranty Check V5
• Increase Websocket server incoming message size
• Fix software sync issue caused by duplicate software name but different manufacturer name
• Improved Requesters Dropdown
• Fix Email /Tech & Email Techs Mgr dropdown in Monitor Action showing only first name
• Add Ability to search for requester by username & email addresses
• Monitors/Triggers has been added
v4.0.293 02/19/2020
- Show archived technicians on tickets search
- Show archived requesters on tickets search
- Fix Remote Agents settings screen throwing error when linked asset is archived
- Fix Lenovo warranty not pulling info for large set of Lenovo assets
- Fix Service Request rich-text editor not saving pasted images
- Fix incomplete technician list in Ticket Monitor actions