SupportCentral v4.0 Release Notes by version release

krisg 2018-03-29 17:56:25 UTC #1

SupportCentral v4.0.178

Fix custom report accepting local variables in lowercase format only
Remove ticket templates functionality
Categories displayed in TreeView in Routing Rules, Tickets, Helpdesk Settings, Mail Boxes, Schedule Task
Test Custom Report button on report creation page
Fix issue when selecting teams for categories where selecting a team would trigger selection of all beneath it
Add CSV export for custom reports
Add setting Should Close ticket be reopened when requester replies vie email
Allow usage of local variables in custom reports
Images dragged into a ticket will show in the ticket

krisg 2018-04-02 15:05:40 UTC #2

Supportcentral New Release notes for Version 4.0.183

(Hotfix) Mobile API throwing exception when retrieving Ticket details data
(Hotfix) Unable to copy Service Request due to not Custom Fields not being markes as new
(Hotfix) Allow Ticket Due Date manual date entering with time part set automatically
Show meridian times in date/time picker
Allow T-Sql predefined system variables in Custom Reports query
Dell Warranty API tweak to ensure not reaching Burst Rate per minute
Add ability to change technician roles on edit screen

Also BSC Agent 173 has been released to fix AD Issues and Scheduled Inventory Issues.
To upgrade this portion simply go to the server and stop the bsc agent service and controller and restart.
It upgrade itself. If you don't it will simply take care of itself tomorrow.

krisg 2018-04-19 14:47:49 UTC #3

v4.0.185

Fix inability to control visibility of password related links on login page
Fix Helpdesk Category icon selection not working
Fix inability to delete category when used in ticket templates
Fix internal exception when deleting custom field when used in routing rule action
Allow drag by icon in Service Request and Ticket Survey designers

krisg 2018-04-25 17:04:17 UTC #4

v4.0.186

Fix long text without empty space in ticket description breaks UI
Add KB articles view counter in Settings Articles
Fix inability to see tickets I submitted for techs without permission to see all tickets
Add service request submission validation for inputted values
Fix redirect occurring on service request submission when error is thrown on server-side
Allow large content in service request rich text fields
Remove required option from checkbox custom field in service requests
Add navigation to Open Tickets past due widget
Users listed in Groups are click-able
Search user by username on Ticket Migration
Use Helpdesk Categories treeview in Custom Fields add/edit page
Ticket Description event log containing image is now properly displayed
Use Helpdesk Categories treeview in Service Request designer
Display Helpdesk Categories in tree-view like list
Fix user lookup in ticket migration

krisg 2018-04-30 11:39:21 UTC #5

Version 186 has some issues and was not released out, Development is currently working on these fixes and there will be a new version coming out and I will list those fixes with the version release. There will also be a new site agent out too.

krisg 2018-05-02 14:12:12 UTC #6

V4.0.188

Embedded images in Service Request rich text field are uploaded and replaced with a link
Fix routing rule error on edit conditions when changing between comparable attributes with different predicates
Icons for Service Catalog, KB and My Watched tickets on end user home screen are hidden if not content available
Fix ability to delete a service request custom field when used in routing rule
Fix Email2Ticket storing attachments without name
Fix Email2Ticket inability to create a ticket from valid email due to error in previous email from the set of downloaded emails
Fix Email2Ticket initial subject placeholder not being processed when ticket created email is sent

krisg 2018-05-16 14:42:19 UTC #7

Release 190,191,192 Notes will be updated next week after the BOSS User's Conference and then released next week. There is a new site agent that has to be installed with this new release.

thanks

Kris

krisg 2018-06-08 11:43:35 UTC #8

SupportCentral 4.0.193 release is out.

Add Ticket Approval Requests
Add Approval Requests related email notifications
Fix Ticket Details de-selecting chosen technician after Categories are fetched from API and initialized
Add Send Inventory at Logon script support with ability to download the script from Settings/SiteAgents
Use Helpdesk Categories treeview in SLA condition and Widget settings
Fix Dashboard saving the widgets order on gridstack initialization
Fix rare case Error dialog is displayed when quickly navigating of the page
Ability to assign users on group creation
Ability to assign Service Request to technicians only
Introducing Ticket Templates as feature
Add default MailBox subject ignore tokens
Fix Migration API duplicating custom fields
Ability to schedule one-time only task
Ability to initiate collect inventory by calling API
Embedded images in Service Request rich text field are uploaded and replaced with a link
Fix routing rule error on edit conditions when changing between comparable attributes with different predicates
Icons for Service Catalog, KB and My Watched tickets on end user home screen are hidden if not content available
Fix ability to delete a service request custom field when used in routing rule
Fix Email2Ticket storing attachments without name
Fix Email2Ticket inability to create a ticket from valid email due to error in previous email from the set of downloaded emails
Fix Email2Ticket initial subject placeholder not being processed when ticket created email is sent

krisg 2018-07-25 12:44:50 UTC #9

SupportCentral 4.0.0.202 Not yet Released but here are the notes. from 193 up to this point:

Fix inability to re-validate expired license
Fix AD users not being synced by new SiteAgent after associated SiteAgent gets deleted
Add Ticket Tasks
Add Task action is added in Ticket Routing Rule Actions
Due At selection in Task add/edit dialog is changed to date selection only
Fix Category / Team pre-selection
Associate Timesheets with Tasks
Add Tasks index page
Remove ability to create and link child tickets
Add Task in Service Catalog
Add TeamViewer integration
- TeamViewer ticket session
- TeamViewer sessions report
- Enabled by feature
Fix inability to delete a task that has linked timesheet
Fix task due at value being saved by recalculating the date according to user timezone
Fix categories treeview control clearing technician selection when no category and team are selected
Update UI/UX handling long task names
Hide ticket integrations panel when user has no permission to edit or ticket is closed
Create event log item when ticket integration comment is created
Fix task related action buttons being visible when ticket is closed
Fix inability to download ticket attachment containing special characters
Fix ticket new comment user role icon not reflecting current user role
Reduce logs sent to Rollbar by ignoring third-party, license and login exceptions
Update Rollbar API key
Create event log item when managing tasks
Prevent ticket closing if ticket session is active
Dropdown custom field (Location) on Service Catalogs
Fix Helpdesk Settings permission requirement exception thrown while retrieving the list of task types in ticket details

krisg 2018-07-30 13:06:52 UTC #10

SupportCentral 4.0.0.203 Not yet Released but here are the notes.

Dashboard permission is auto-assigned to newly created role
Service Request Locations custom field is available in ticket routing rule conditions
Prevent Service Request saving when invalid placeholders are used in ticket title
Show user error when Service Request submission fails due to inability to create ticket with invalid title
Windows Authentication

For Windows Authentication to work:

Go to License in Settings and Revalidate License so Windows Authentication is activated.
Then you need to enable the setting in the Portal Settings -> Active Directory -> Windows Authentication enabled
IIS
- Open IIS Manager, select the server node, then Feature Delegation.
- Set Authentication - Windows to Read/Write

OnlyBlackCoffee 2018-08-03 14:21:45 UTC #11

Is there an estimated date for this new release? I see a few things on the notes that would really help out.

krisg 2018-08-22 16:38:33 UTC #12

v4.0.209:

Fix inability to close ticket while archiving users per SiteAgent request
Fix Ticket creation from Service Request when title template becomes empty string due to invalid placeholders
Service Request ticket title template is now altered when a custom field gets changed or deleted but was used in the template
Fix Inventory import occasional concurrency exceptions
Introduce predefined Locations drop-down custom field for Tickets
Optimize Assets ping information update
Fix Software sync failing due to invalid Version information
Inventory sync will populate Asset type only when the Asset type information is not yet available (fix overwriting manually set information)
Fix first time technician login using Windows Authentication would show Home page instead of Dashboard
Watcher autocomplete filter in Advanced Search now lists all users and not only technicians
Fix custom report import does not overwrite existing report although Overwrite is checked
Show TeamViewer session expiry date on Ticket Details screen
Admin is able to choose between on-prem or cloud TeamViewer integration
Revert back Test integration button for Dell Warranty check
Contains predicate is now case-insensitive in ticket routing rule string conditions
Add Warranty set/not set and Warranty collected advanced search filters
Locations tree-view control is displayed in tickets advanced search for predefined ticket custom field of type Locations
Fix user syncing would remove users from non-AD user groups
Add more rows per page options for list pages
TeamViewer ticket integration end-customer link in comment now opens in new tab
Fix advanced search failing when more than 12 conditions are set
Fix inability to use ticket templates when technician has no helpdesk settings permission
Fix custom fields drop-down options in ticket routing rules not being populated
Fix (rename) Timesheet Tasks icon in settings to Task Types

krisg 2018-09-05 15:03:47 UTC #13

Version 212 will be released tomorrow for Production:

v4.0.212

Add associated tickets tab on user details screen`
Print Support Central application version number on UI and in the log file
Fix inability to save empty TeamViewer OAuth settings and integration is disabled
Add ability to delete AD groups and bulk delete groups
Add email notification template for TeamViewer session created
Remove type selection on TeamViewer Settings page
Add Note text to Ticket Timesheet

krisg 2018-10-17 18:36:12 UTC #14

Version 218 will be the released version coming this week. You should see it in your updates page.

Fix SLA not picking up Business Hours and Holiday Calendar
Fix inability to insert empty space in Asset name
Fix Ticket web address not being converted to click-able text
Fix inability to import ticket without category or/and subcategory
Fix My Open Tickets widget showing incorrect count
Fix Enter key working sporadically in Service Catalog custom field rich text editor
Fix inability to copy Service Request with task templates
Prevent SiteAgent archiving user with active Tickets
Fix default Remote Tools Category reappearing after deletion
Fix ability to duplicate Remote Tools Categories
Fix email2ticket not picking up emails without subject
Add new SLA escalation rule actions
Fix rich text editor font missing
Fix end user inability to use ticket approval
Fix children locations in Ticket Custom Fields not being ordered by name
Now email is sent to the requester when a Ticket is created (or Service Request is submitted) by the requester himself
Add Service Request Timesheet time tracking control
Fix incorrect user import from AD when user email contains apostrophe
Fix email notifications not available when TeamViewer notification is not enabled
Fix Ticket Widgets showing overall statistics although user does not have permission to all of the Tickets
Now Script Token is required for TeamViewer Integration
Links entered in the text editor now are click-able by default

krisg 2019-01-10 13:08:26 UTC #15

Version 236:

Add Primary User to Assets
Add ability to populate Asset custom field with a script
Fix reordering SLA scroll not happening
Add Ticket Survey list report showing customer reviews
Fix FAQ editor missing insert picture toolbar item
Fix Surveys Summary report failing due to lots of survey records
Web Sockets bug fix

krisg 2019-01-23 15:11:14 UTC #16

**Test Version is **
V4.0.236 is still the released version for production:

V4.0.267 with Problem Mgmt Included: LIVE FOR ANYONE by email only

If you are not live or have a test server I can give you for install.

Add ability to create new Problem from Tickets
Fix regression issue where an Asset would not be archived when syncing
Add ability to link Tickets to existing Problem
Add Tickets Tab on Problem Details
Add Affected Services / Business Areas, Root Cause and Solution in Problem Creation
Custom fields for Problems
Ability to populate ticket properties on bulk close
Add Open Taska and My Open Tasks for tickets widgets
Add email notifications for Problems
- known issues with Team assignment and Deleted notifications
Add Number of my pending Approval widget
Add Team Notifications for Approval Requests
Add missing Affected Areas placeholder for Problems
Add Number of Tickets widget with settings to apply various ticket filters
Fix Task requester email notifications sent to the Ticket requester instead of Task creator
Fix Deleted email notifications not being sent for Problems
Fix Team assigned email notifications not being sent for Problems
Fix Problem public comment not being added to underlying tickets
Add Watchers to Problems
Add system searches for Problems
Add routing rule action to add Timesheet entry to the Tickets
Fix bulk close unable to close ticket when adding a comment
Add Tasks for Problems
Fix issue with date custom fields value for Problem not being rendered in read-only mode
Add IT support status report
Add Individual total assigned and closure per tech report
Watcher notifications for Problems
Fix Approval Boards screen throwing error when at least one archived user is still part of a board
Add Advanced Search for Problems with saved searches
Problem Task email notifications
Add Timesheets tab on Problems details page
Fix Email2Ticket failing to create email when subject text contains the reply token anywhere in the text
Add Assets tab on Problem details page
Add Requester filter on Tickets list page
Fix SLA condition source filter not being saved
Add Print for Problems List and Problem Details
Add Problem summary report
Fix Service Catalog icons slow load
Fix blank email sent by SLA and Routing Rule when Email To action is executed
Fix Attachment not found when changing ticket type
Fix Attachment not found when changing ticket type
Add tickets, timesheets, tasks and approvals list to Print Problem
Add Number of Problems widget with multiple settings
Add Today and Yesterday date option to the configurable Number of Tickets widget
Fix Service Request image not showing on submit screen
Add Problem timesheet summary Report
Fix options not loading for new SLA condition
Fix Tech and Due at fields not initialized in Problem Task
Add Number of open Problems Widget
Add Number of my Problems Widget
Add Number of open Tasks for Problems Widget
Add Number of my open Tasks for Problems Widget
Fix Number of Tickets Widget when selecting Extended Status and clicking on it shows all extended statuses
Add support for self-signed certificate for Mail Boxes
Add advanced search filters in links of report items
Fix Set Ticket Type Routing Rule action does not copy attachments
Fix archived users linked to a Team stopping Task notification from being sent
Fix Advanced Search IP Address Condition Starts with XXX-XXX return no results
Add ability to export Tickets to CSV
Add Helpdesk setting for controlling the closing of Ticket with open Tasks
Commenting to a closed ticket is disabled
Fix Timesheet summary report not showing timesheets unless user backs date a day
Integrate Lenovo Warranty API
Allow empty space in usernames
Remove obsolete software records for asset on software sync
Fix UTC time shown in Ticket Event Logs is now formatted in user time zone

v4.0.266 06/13/2019

Fix inability to export tickets opened by widget
Fix error on submitting Service Request from user with invalid/empty time zone setting

v4.0.267 06/19/2019

Allow underscore in asset name
Add badge to archived assets
Fix re-archiving an asset would clear out some asset info fields
Fix software sync failing when having duplicate software sync data

v4.0.268.2 08/01/2019

Fix tickets being reopened when closed while SLA is processing
Rich text inputs are now sanitized
Fix error on listing linked assets to problem when any of the assets is archived
Fix error on submitting public comment to a problem when any of the linked tickets is closed
Fix software sync failing when having duplicate software sync data

v4.0.270 08/01/2019

Email2Ticket body text is now sanitized
Improve asset barcode printing experience
Fix tickets being reopened when closed while SLA is processing

v4.0.271 08/02/2019

Fix exception on ticket comment attachment uploading
Fix exception on mobile ticket attachment uploading

v4.0.276 08/22/2019

Fix exception when using time entry custom field in ticket title template

v4.0.277 08/22/2019

Fix service request routing rule condition not working
Revert the close ticket routing rule action

v4.0.282 10/23/2019

Fix SLA Exemptions internal error on extended status change
Fix user scheduler run now action not sending the OU param
Fix error on closing a problem with linked ticket(s)
Assets module performance improvements

v4.0.284 11/06/2019

Add Dell Warranty Check V5
Increase Websocket server incoming message size
Fix software sync issue caused by duplicate software name but different manufacturer name

Release Notes V4.0.292

• Email2Ticket body text is now sanitized
• Improve asset barcode printing experience
• Fix tickets being reopened when closed while SLA is processing
• Fix exception on ticket comment attachment uploading
• Fix exception on mobile ticket attachment uploading
• Fix exception when using time entry custom field in ticket title template
• Fix service request routing rule condition not working
• Revert the close ticket routing rule action
• Fix SLA Exemptions internal error on extended status change
• Fix user scheduler run now action not sending the OU param
• Fix error on closing a problem with linked ticket(s)
• Assets module performance improvements
• Add Dell Warranty Check V5
• Increase Websocket server incoming message size
• Fix software sync issue caused by duplicate software name but different manufacturer name
• Improved Requesters Dropdown
• Fix Email /Tech & Email Techs Mgr dropdown in Monitor Action showing only first name
• Add Ability to search for requester by username & email addresses
• Monitors/Triggers has been added

v4.0.293 02/19/2020

- Show archived technicians on tickets search
- Show archived requesters on tickets search
- Fix Remote Agents settings screen throwing error when linked asset is archived
- Fix Lenovo warranty not pulling info for large set of Lenovo assets
- Fix Service Request rich-text editor not saving pasted images
- Fix incomplete technician list in Ticket Monitor actions

krisg 2020-01-28 19:29:49 UTC #17

Site Agent 2.0 is ready for Install & upgrades can start being scheduled. Requirements are as follows:

.Net Framework 4.8 to be installed on the server. This requires a reboot of the server, so plan accordingly.

Web Sockets Role has to be installed : see pic below

Site Agent Release Notes:
* Release Notes Site Agent 2.0
v2.0.58
- Improve logging
- Fix users getting archived at sync due to issue with groups filtering
* Fixes sporadic websocket connectivity issue
- AD tree data improvements
- Fix inability to query OUs with special characters
- Add ability to sync users primary group
- Fix exception on reading AD containers
- Implement nested querying of Active Directory
- Improve syncing of local user accounts

krisg 2020-03-12 18:10:05 UTC #18

v4.0.295 03/11/2020

Add ability to link Custom Field to AD attribute
Fix inability to close Problem if a linked Ticket is already closed

For the custom fields sync to work properly SiteAgent >= v2.0.59 is required.