@krisg Let's say I have 20 tickets in the queue with descriptions like "Can't get to my files", "Can't see L drive", and/or "Can't access \Server\Share". During triage it is discovered that many of the tickets are calling out a possible server outage.
With Parent/Child I think you would group the 20 children with a parent. The children could be assigned to appropriate techs and the Parent assigned the server team that is having a possible issue. All tickets combined to Communicate/Resolve/Close the parent which should in turn update/close the children.
I think of Child/Parent tickets as Incident Management/Problem Management but I may be mistaken. How do you see Task handling this?