Currently the documentation is being worked on. However this is the best place to get info now or contact support at boss to answer any question.
The system has notification where templates are stored for what will be sent to tech, user, team and or watcher. I believe the templates you are looking at are for special emails to go out with the routing rules and SLA responses
All features in the product are working currently at this time. So if is in the system you can use it right now and I can give you an update as to what is coming. We do this so you can plan accordingly.