Greetings and good morning,
Is there a way to allow users the ability to directly assign a Service Request to someone, instead of a group? The reason I ask is because I’m trying to create a financial service request where it will need to go up through a ladder of approvals…to a user’s supervisor, then approved, then up to the next manager and so forth. But I don’t see a way to do this without adding the service request to a group of supervisors which would include supervisors from other departments, as well as those supervisors being notified of a finance request from someone whom they don’t supervise. Any help would be appreciated, thanks!