Create & Close a Ticket in 4.0 version 218

Create and close is done a little different.
Technician will create ticket and choose extended status of (Resolved or Closed) then the tech just creates the ticket and then the system will close it out after that.

You will need to setup a routing rule to do that. So each tech will be responsible for choosing the (Resolved or Closed) Extended status and then the system will close the ticket from the rule.

Are you able to add a default time when closing the ticket with a routing rule?

That is in the version 248 that I am testing now.