Creating Saved Searches

Information

Saved searches can be used in SupportCentral to very quickly look up an asset or group of assets based on specific attributes. this can be especially useful since these saved searches are then available for quick use on both the web Application and SupportCentral Mobile Application.

Prerequisites

A privileged user in SupportCentral.

How to Create Saved Searches

  1. Navigate to either CMDB or Tickets, whichever you wish to crate the search for.

  2. click the "Advanced Search" button in the top right corner.

  3. Click "Add a filter group".

  4. Click "Add a filter".

  5. Select the field, rules, and search strings would like to add (you may add multiple filters to a single search).

  6. Click "Save".