I’ve been trying out the new Changes feature and have found the following.
- From within a ticket the Actions button doesn’t let me link to a change, just a problem.
- Changes do not follow the “Suppress team notifications when agent is set” option. I created a test change, assigned to a group and me as the technician (I am a member of the group) and it notified the group also.
- Closing the Change did not close the associated ticket like closing a Problem does.