Longer Escalation Notification Time

All,
Howdy!

Does anyone else want an escalation time longer than “2 hours before” the ticket is due?

My P3 or “normal” tickets have a resolve-within 3 days. It would be nice to get a notification stating that one of my tickets is due in 12/24hrs.

Anyone else interested?

Thanks,
Rei

1 Like

We will look at this in the review meeting.

1 Like