New Tech Cheat Sheet

Creating a Ticket with BOSS

  1. Using the New Ticket button
    a) Click the New Ticket button on the toolbar

b) Right click on any pre-existing ticket; you have 3 options from here.

c) Right Click on a Subcategory in the ticket explorer and select New Ticket from the menu.

  1. Editing a Ticket
    a) Double Click on any ticket to view and edit the ticket
    b) Use the Edit Ticket button on the toolbar to view and edit a ticket.

    c) Right Click on any ticket and select Edit to view and edit the ticket.

  2. Using the Dashboard
    a) Dashboard Basics

  3. Choosing a report to Display