I have refrained from using Custom Fields (CF) as much as I can. However, every so often, it would be nice to be able to track things - similar to being able to ‘flag’ a ticket - without using the Category field.
I’m thinking about using my first CF and labelling it “FlagAs” and would have the following Flags:
Here are my questions:
- How will adding a CF change reporting?
- Can the CF be set on Ticket Template?
- When a ticket is automatically created (via email), will I have to ‘edit’ the ticket to set the CF?