- a form with a checkbox (true/false) that can be used by routing rules
- a routing rule if Condition > is true, Actions > E-mail > To > email address > Email Template
- an Email Template that has a static subject and 3 placeholders
I fill and submit the form, the routing rule matches the condition and sends an email. This is all tracked in the event logs of the ticket.
The email is received but contains nothing. No subject and no body.
I have a separate form, routing rule, and template that works. The difference is the Action is E-mail > Requester > Email Template