Service Catalog Form - Accessing via desktop shortcut

Created a Service Catalog Form in addition to desktop short-cut ( URL: http://{Boss Server Name}/SupportCentral/ServiceRequests/Submit/1 ) which points to the form.

When I am logged into the Support Central’s web page and click the short-cut on my desktop, all works as expected.

When I am not logged into Support Central’s web page and click the short-cut on my desktop, I get a "Server Error in ‘SupportCentral’ Application which displays the standard “Web.Config Configuration File…” message as the CustomErrors mode is turned off.

It is my understanding that a Support Central login page should appear and once the end user logs in, the Support Central form should be presented. Should I be using a different URL to get this to work?

To pull up the form in my example, I am using Microsoft Internet Explorer Version 11.0.9600.18920 (Update Version 11.0.51).

The external url needs to be set in general settings.

If this is referring to the URL setting under the General section, we have a URL set to http://{boss server name}\SupportCentral/

You have to log in once, so that it can remember you.