Site Agent 2.0.68 & Release 4.0.318 Release Notes

  • SiteAgent v2 configuration screen improvements
  • Improve SiteAgent authentication process
  • Fix inability to sync manager info
  • Fix not picking up the Import New flag when manually running a user schedule
  • Fix inability to read Departments when one has whitespace as a name
  • Show additional requester info on Ticket view screen
  • Fix Dell warranty failing when warranty information is missing start and/or end date
  • Fix creating a Ticket comment not marking the Ticket as updated
  • Fix Run user schedule not working in SiteAgent settings
  • Fix inability to import assets or reports using Import Tools
  • Fix Dell warranty check continuous execution in case of an error
  • Fix SLA check updating Ticket update field
  • Fix approvals not being created by the routing rule action
  • Fix user role not assigned to user when being unarchived by SiteAgent sync
  • Fix Ticket commented notification for private comment being sent to end user watchers
  • Improve handling of quoted text in reply emails
  • Fix database deadlock on saving assets ping information
  • Fix Dell warranty worker unable to store warranty info
  • Fix unable to open Ticket details screen if requester is archived
  • Fix routing rule action not sending email to requester
  • Fix approvals not being created by the routing rule action
  • Fix user role not assigned to user when being unarchived by SiteAgent sync
  • Fix inability to import assets or reports using Import Tools
  • Fix Dell warranty check continuous execution in case of an error
  • Fix SLA check updating Ticket update field

Version 4.0.318 will come out this week and will be in your updates section for download. There will also be a site agent upgrade with some bug fixes also. If you need help with your upgrade, please contact Support@boss-solutions.com Listed below are the fixes for this update from version 305:

4.0.318:

  • Fix Ticket commented notification for private comment being sent to end user watchers
  • Link Mail Box to Microsoft Exchange Server or Exchange Online account
  • Fix images pasted into description or notes shows twice
  • Fix Ticket Details fails to open
  • Improve hardware inventory flow - deadlock issue
  • Log additional information on software sync fail
  • Fix email to ticket weird formatting
  • Allow ticket creation from email with reply token in subject line
  • Fix ticket CSV export showing empty technician and requester columns
  • Fix duplicate warranty by item number preventing import
  • Fix order of Timesheets list on Ticket details screen
  • Fix tech dropdown not showing in Ticket Monitor actions
  • Fix Dell Warranty check not working under some circumstances
  • Fix error on opening Ticket attachments after initial ticket type was changed
  • Allow manual input of Exchange Web Service Url in Exchange Mail Box
  • Allow input of username and email address in Mail Boxes
  • Allow html-like text in Asset custom field
  • Fix warranty information is repeating
  • Fix embedded image url not being generated using general settings url

Site Agent 2.0.68: (from site agent 2.0.63)

  • Revert dummy emails for users with no email address in AD
  • Replace format of dummy email addresses
  • Fix Hardware inventory fails
  • Fix empty manufacturer name preventing software inventory
  • Fix software with empty system component being reported as system component