SupportCentral Enhancement List: WE NEED YOUR INPUT

• Canned Responses
• Monitors
• Filter Groups on Routing
• SLA Exemptions
• Announcement Bar
• HP & Lenovo Warranty.
• Tiered Tasks
• Tiered Approvals
• Conditional Forms
• Service Catalog Reporting
• Schedule Reporting
• Dark Theme , UI Improvements.
• Change Mgmt

Let us know in what order your would like these features implemented?

Conditional Forms
HP warranty
Filter Groups on Routing
Service Catalog Reporting
Announcement Bar
Monitors
SLA Exemptions
Tiered Tasks
Tiered Approvals
Schedule Reporting
Dark Theme
Canned Responses

Conditional Forms
Tiered Tasks
Monitors
SLA Exemptions
Change Management
Announcement Bar
Tiered Approvals
Service Catalog Reporting
Schedule Reporting
Filter Groups on Routing
Canned Responses
Dark Theme , UI Improvements
HP & Lenovo Warranty.

Add an another dashboard capability – the ability for users to have a customizable dashboard for their tickets/staff/department

• SLA Exemptions
• HP & Lenovo & PANASONIC Warranty
• Monitors
• Tiered Approvals; • Tiered Tasks • Conditional Forms
• Announcement Bar
• Dark Theme , UI Improvements.
• Canned Responses
• Service Catalog Reporting
• Schedule Reporting
• Filter Groups on Routing

Edited to raise monitors.

  1. Schedule Reporting
  2. Tiered Tasks
  3. Monitors
  4. Announcement Bar
  5. Filter Groups on Routing
  6. Canned Responses

The rest…

Change Mgmt
Schedule Reporting
Conditional Forms
Filter Groups on Routing
SLA Exemptions
Service Catalog Reporting

• Conditional Forms
• Monitors
• Canned Responses
• SLA Exemptions
• Announcement Bar
• HP & Lenovo Warranty.
• Dark Theme , UI Improvements
• Service Catalog Reporting
• Filter Groups on Routing
• Tiered Tasks
• Tiered Approvals
• Schedule Reporting
• Change Mgmt

  • Schedule Reporting

  • Tiered Tasks

  • Monitors

  • Announcement Bar

  • Filter Groups on Routing

  • Canned Responses

  • Change Mgmt

  • I would also like to see something changed with Surveys. you have to go looking and then the surveys don’t show who the TECHNICIAN was, which seems pretty IMPORTANT if your looking at who got positive feedback or if someone received a bad review and you need to address it…

Sorry, late to the party…

  • Monitors
  • Tiered Tasks
  • Conditional Forms
  • Ability to add a custom field to a form that actually populates to custom field instead of just displaying on ticket description.
  • Asset audit log
  • Filter Groups on Routing
  • Service Catalog Reporting
  • Schedule Reporting
  • SLA Exemptions
  • Survey improvements - multiple active surveys, apply to ticket type/category, email to manager
  • Announcement Bar
  • Mobile app improvements - bar code scan for asset tag or SN when adding, access to purchase date and warranty exp.
  • Tiered Approvals
  • change management

• Conditional Forms
• Change Mgmt
• Dark Theme , UI Improvements.
• Tiered Tasks
• Tiered Approvals
• Canned Responses
• Monitors
• Announcement Bar
• Filter Groups on Routing
• SLA Exemptions
• HP & Lenovo Warranty.
• Service Catalog Reporting
• Schedule Reporting

Conditional Forms
Tiered Tasks
Monitors
SLA Exemptions
Announcement Bar
Tiered Approvals
Service Catalog Reporting
Schedule Reporting
Filter Groups on Routing
Canned Responses
Dark Theme , UI Improvements
HP & Lenovo Warranty.