SupportCentral v4.0 Release Notes by version release

SupportCentral v4.0.178

  • Fix custom report accepting local variables in lowercase format only
  • Remove ticket templates functionality
  • Categories displayed in TreeView in Routing Rules, Tickets, Helpdesk Settings, Mail Boxes, Schedule Task
  • Test Custom Report button on report creation page
  • Fix issue when selecting teams for categories where selecting a team would trigger selection of all beneath it
  • Add CSV export for custom reports
  • Add setting Should Close ticket be reopened when requester replies vie email
  • Allow usage of local variables in custom reports
  • Images dragged into a ticket will show in the ticket

Supportcentral New Release notes for Version 4.0.183

  • (Hotfix) Mobile API throwing exception when retrieving Ticket details data
  • (Hotfix) Unable to copy Service Request due to not Custom Fields not being markes as new
  • (Hotfix) Allow Ticket Due Date manual date entering with time part set automatically
  • Show meridian times in date/time picker
  • Allow T-Sql predefined system variables in Custom Reports query
  • Dell Warranty API tweak to ensure not reaching Burst Rate per minute
  • Add ability to change technician roles on edit screen

Also BSC Agent 173 has been released to fix AD Issues and Scheduled Inventory Issues.
To upgrade this portion simply go to the server and stop the bsc agent service and controller and restart.
It upgrade itself. If you don’t it will simply take care of itself tomorrow.

v4.0.185

  • Fix inability to control visibility of password related links on login page
  • Fix Helpdesk Category icon selection not working
  • Fix inability to delete category when used in ticket templates
  • Fix internal exception when deleting custom field when used in routing rule action
  • Allow drag by icon in Service Request and Ticket Survey designers

v4.0.186

  • Fix long text without empty space in ticket description breaks UI
  • Add KB articles view counter in Settings Articles
  • Fix inability to see tickets I submitted for techs without permission to see all tickets
  • Add service request submission validation for inputted values
  • Fix redirect occurring on service request submission when error is thrown on server-side
  • Allow large content in service request rich text fields
  • Remove required option from checkbox custom field in service requests
  • Add navigation to Open Tickets past due widget
  • Users listed in Groups are click-able
  • Search user by username on Ticket Migration
  • Use Helpdesk Categories treeview in Custom Fields add/edit page
  • Ticket Description event log containing image is now properly displayed
  • Use Helpdesk Categories treeview in Service Request designer
  • Display Helpdesk Categories in tree-view like list
  • Fix user lookup in ticket migration

Version 186 has some issues and was not released out, Development is currently working on these fixes and there will be a new version coming out and I will list those fixes with the version release. There will also be a new site agent out too.

V4.0.188

  • Embedded images in Service Request rich text field are uploaded and replaced with a link
  • Fix routing rule error on edit conditions when changing between comparable attributes with different predicates
  • Icons for Service Catalog, KB and My Watched tickets on end user home screen are hidden if not content available
  • Fix ability to delete a service request custom field when used in routing rule
  • Fix Email2Ticket storing attachments without name
  • Fix Email2Ticket inability to create a ticket from valid email due to error in previous email from the set of downloaded emails
  • Fix Email2Ticket initial subject placeholder not being processed when ticket created email is sent

Release 190,191,192 Notes will be updated next week after the BOSS User’s Conference and then released next week. There is a new site agent that has to be installed with this new release.

thanks

Kris

SupportCentral 4.0.193 release is out.

  • Add Ticket Approval Requests
  • Add Approval Requests related email notifications
  • Fix Ticket Details de-selecting chosen technician after Categories are fetched from API and initialized
  • Add Send Inventory at Logon script support with ability to download the script from Settings/SiteAgents
  • Use Helpdesk Categories treeview in SLA condition and Widget settings
  • Fix Dashboard saving the widgets order on gridstack initialization
  • Fix rare case Error dialog is displayed when quickly navigating of the page
  • Ability to assign users on group creation
  • Ability to assign Service Request to technicians only
  • Introducing Ticket Templates as feature
  • Add default MailBox subject ignore tokens
  • Fix Migration API duplicating custom fields
  • Ability to schedule one-time only task
  • Ability to initiate collect inventory by calling API
  • Embedded images in Service Request rich text field are uploaded and replaced with a link
  • Fix routing rule error on edit conditions when changing between comparable attributes with different predicates
  • Icons for Service Catalog, KB and My Watched tickets on end user home screen are hidden if not content available
  • Fix ability to delete a service request custom field when used in routing rule
  • Fix Email2Ticket storing attachments without name
  • Fix Email2Ticket inability to create a ticket from valid email due to error in previous email from the set of downloaded emails
  • Fix Email2Ticket initial subject placeholder not being processed when ticket created email is sent

SupportCentral 4.0.0.202 Not yet Released but here are the notes. from 193 up to this point:

  • Fix inability to re-validate expired license
  • Fix AD users not being synced by new SiteAgent after associated SiteAgent gets deleted
  • Add Ticket Tasks
  • Add Task action is added in Ticket Routing Rule Actions
  • Due At selection in Task add/edit dialog is changed to date selection only
  • Fix Category / Team pre-selection
  • Associate Timesheets with Tasks
  • Add Tasks index page
  • Remove ability to create and link child tickets
  • Add Task in Service Catalog
  • Add TeamViewer integration
    • TeamViewer ticket session
    • TeamViewer sessions report
    • Enabled by feature
  • Fix inability to delete a task that has linked timesheet
  • Fix task due at value being saved by recalculating the date according to user timezone
  • Fix categories treeview control clearing technician selection when no category and team are selected
  • Update UI/UX handling long task names
  • Hide ticket integrations panel when user has no permission to edit or ticket is closed
  • Create event log item when ticket integration comment is created
  • Fix task related action buttons being visible when ticket is closed
  • Fix inability to download ticket attachment containing special characters
  • Fix ticket new comment user role icon not reflecting current user role
  • Reduce logs sent to Rollbar by ignoring third-party, license and login exceptions
  • Update Rollbar API key
  • Create event log item when managing tasks
  • Prevent ticket closing if ticket session is active
  • Dropdown custom field (Location) on Service Catalogs
  • Fix Helpdesk Settings permission requirement exception thrown while retrieving the list of task types in ticket details
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SupportCentral 4.0.0.203 Not yet Released but here are the notes.

  • Dashboard permission is auto-assigned to newly created role
  • Service Request Locations custom field is available in ticket routing rule conditions
  • Prevent Service Request saving when invalid placeholders are used in ticket title
  • Show user error when Service Request submission fails due to inability to create ticket with invalid title
  • Windows Authentication

For Windows Authentication to work:

  1. Go to License in Settings and Revalidate License so Windows Authentication is activated.

  2. Then you need to enable the setting in the Portal Settings → Active Directory → Windows Authentication enabled

  3. IIS

  • Open IIS Manager, select the server node, then Feature Delegation.
  • Set Authentication - Windows to Read/Write

Is there an estimated date for this new release? I see a few things on the notes that would really help out.

v4.0.209:

  • Fix inability to close ticket while archiving users per SiteAgent request
  • Fix Ticket creation from Service Request when title template becomes empty string due to invalid placeholders
  • Service Request ticket title template is now altered when a custom field gets changed or deleted but was used in the template
  • Fix Inventory import occasional concurrency exceptions
  • Introduce predefined Locations drop-down custom field for Tickets
  • Optimize Assets ping information update
  • Fix Software sync failing due to invalid Version information
  • Inventory sync will populate Asset type only when the Asset type information is not yet available (fix overwriting manually set information)
  • Fix first time technician login using Windows Authentication would show Home page instead of Dashboard
  • Watcher autocomplete filter in Advanced Search now lists all users and not only technicians
  • Fix custom report import does not overwrite existing report although Overwrite is checked
  • Show TeamViewer session expiry date on Ticket Details screen
  • Admin is able to choose between on-prem or cloud TeamViewer integration
  • Revert back Test integration button for Dell Warranty check
  • Contains predicate is now case-insensitive in ticket routing rule string conditions
  • Add Warranty set/not set and Warranty collected advanced search filters
  • Locations tree-view control is displayed in tickets advanced search for predefined ticket custom field of type Locations
  • Fix user syncing would remove users from non-AD user groups
  • Add more rows per page options for list pages
  • TeamViewer ticket integration end-customer link in comment now opens in new tab
  • Fix advanced search failing when more than 12 conditions are set
  • Fix inability to use ticket templates when technician has no helpdesk settings permission
  • Fix custom fields drop-down options in ticket routing rules not being populated
  • Fix (rename) Timesheet Tasks icon in settings to Task Types

Version 212 will be released tomorrow for Production:

v4.0.212

  • Add associated tickets tab on user details screen`
  • Print Support Central application version number on UI and in the log file
  • Fix inability to save empty TeamViewer OAuth settings and integration is disabled
  • Add ability to delete AD groups and bulk delete groups
  • Add email notification template for TeamViewer session created
  • Remove type selection on TeamViewer Settings page
  • Add Note text to Ticket Timesheet

Version 218 will be the released version coming this week. You should see it in your updates page.

  • Fix SLA not picking up Business Hours and Holiday Calendar
  • Fix inability to insert empty space in Asset name
  • Fix Ticket web address not being converted to click-able text
  • Fix inability to import ticket without category or/and subcategory
  • Fix My Open Tickets widget showing incorrect count
  • Fix Enter key working sporadically in Service Catalog custom field rich text editor
  • Fix inability to copy Service Request with task templates
  • Prevent SiteAgent archiving user with active Tickets
  • Fix default Remote Tools Category reappearing after deletion
  • Fix ability to duplicate Remote Tools Categories
  • Fix email2ticket not picking up emails without subject
  • Add new SLA escalation rule actions
  • Fix rich text editor font missing
  • Fix end user inability to use ticket approval
  • Fix children locations in Ticket Custom Fields not being ordered by name
  • Now email is sent to the requester when a Ticket is created (or Service Request is submitted) by the requester himself
  • Add Service Request Timesheet time tracking control
  • Fix incorrect user import from AD when user email contains apostrophe
  • Fix email notifications not available when TeamViewer notification is not enabled
  • Fix Ticket Widgets showing overall statistics although user does not have permission to all of the Tickets
  • Now Script Token is required for TeamViewer Integration
  • Links entered in the text editor now are click-able by default

Version 236:

  • Add Primary User to Assets
  • Add ability to populate Asset custom field with a script
  • Fix reordering SLA scroll not happening
  • Add Ticket Survey list report showing customer reviews
  • Fix FAQ editor missing insert picture toolbar item
  • Fix Surveys Summary report failing due to lots of survey records
  • Web Sockets bug fix

**Test Version is **
V4.0.236 is still the released version for production:

V4.0.267 with Problem Mgmt Included: LIVE FOR ANYONE by email only

If you are not live or have a test server I can give you for install.

  • Add ability to create new Problem from Tickets
  • Fix regression issue where an Asset would not be archived when syncing
  • Add ability to link Tickets to existing Problem
  • Add Tickets Tab on Problem Details
  • Add Affected Services / Business Areas, Root Cause and Solution in Problem Creation
  • Custom fields for Problems
  • Ability to populate ticket properties on bulk close
  • Add Open Taska and My Open Tasks for tickets widgets
  • Add email notifications for Problems
    • known issues with Team assignment and Deleted notifications
  • Add Number of my pending Approval widget
  • Add Team Notifications for Approval Requests
  • Add missing Affected Areas placeholder for Problems
  • Add Number of Tickets widget with settings to apply various ticket filters
  • Fix Task requester email notifications sent to the Ticket requester instead of Task creator
  • Fix Deleted email notifications not being sent for Problems
  • Fix Team assigned email notifications not being sent for Problems
  • Fix Problem public comment not being added to underlying tickets
  • Add Watchers to Problems
  • Add system searches for Problems
  • Add routing rule action to add Timesheet entry to the Tickets
  • Fix bulk close unable to close ticket when adding a comment
  • Add Tasks for Problems
  • Fix issue with date custom fields value for Problem not being rendered in read-only mode
  • Add IT support status report
  • Add Individual total assigned and closure per tech report
  • Watcher notifications for Problems
  • Fix Approval Boards screen throwing error when at least one archived user is still part of a board
  • Add Advanced Search for Problems with saved searches
  • Problem Task email notifications
  • Add Timesheets tab on Problems details page
  • Fix Email2Ticket failing to create email when subject text contains the reply token anywhere in the text
  • Add Assets tab on Problem details page
  • Add Requester filter on Tickets list page
  • Fix SLA condition source filter not being saved
  • Add Print for Problems List and Problem Details
  • Add Problem summary report
  • Fix Service Catalog icons slow load
  • Fix blank email sent by SLA and Routing Rule when Email To action is executed
  • Fix Attachment not found when changing ticket type
  • Fix Attachment not found when changing ticket type
  • Add tickets, timesheets, tasks and approvals list to Print Problem
  • Add Number of Problems widget with multiple settings
  • Add Today and Yesterday date option to the configurable Number of Tickets widget
  • Fix Service Request image not showing on submit screen
  • Add Problem timesheet summary Report
  • Fix options not loading for new SLA condition
  • Fix Tech and Due at fields not initialized in Problem Task
  • Add Number of open Problems Widget
  • Add Number of my Problems Widget
  • Add Number of open Tasks for Problems Widget
  • Add Number of my open Tasks for Problems Widget
  • Fix Number of Tickets Widget when selecting Extended Status and clicking on it shows all extended statuses
  • Add support for self-signed certificate for Mail Boxes
  • Add advanced search filters in links of report items
  • Fix Set Ticket Type Routing Rule action does not copy attachments
  • Fix archived users linked to a Team stopping Task notification from being sent
  • Fix Advanced Search IP Address Condition Starts with XXX-XXX return no results
  • Add ability to export Tickets to CSV
  • Add Helpdesk setting for controlling the closing of Ticket with open Tasks
  • Commenting to a closed ticket is disabled
  • Fix Timesheet summary report not showing timesheets unless user backs date a day
  • Integrate Lenovo Warranty API
  • Allow empty space in usernames
  • Remove obsolete software records for asset on software sync
  • Fix UTC time shown in Ticket Event Logs is now formatted in user time zone

v4.0.266 06/13/2019

  • Fix inability to export tickets opened by widget
  • Fix error on submitting Service Request from user with invalid/empty time zone setting

v4.0.267 06/19/2019

  • Allow underscore in asset name
  • Add badge to archived assets
  • Fix re-archiving an asset would clear out some asset info fields
  • Fix software sync failing when having duplicate software sync data

v4.0.268.2 08/01/2019

  • Fix tickets being reopened when closed while SLA is processing
  • Rich text inputs are now sanitized
  • Fix error on listing linked assets to problem when any of the assets is archived
  • Fix error on submitting public comment to a problem when any of the linked tickets is closed
  • Fix software sync failing when having duplicate software sync data

v4.0.270 08/01/2019

  • Email2Ticket body text is now sanitized
  • Improve asset barcode printing experience
  • Fix tickets being reopened when closed while SLA is processing

v4.0.271 08/02/2019

  • Fix exception on ticket comment attachment uploading
  • Fix exception on mobile ticket attachment uploading

v4.0.276 08/22/2019

  • Fix exception when using time entry custom field in ticket title template

v4.0.277 08/22/2019

  • Fix service request routing rule condition not working
  • Revert the close ticket routing rule action

v4.0.282 10/23/2019

  • Fix SLA Exemptions internal error on extended status change
  • Fix user scheduler run now action not sending the OU param
  • Fix error on closing a problem with linked ticket(s)
  • Assets module performance improvements

v4.0.284 11/06/2019

  • Add Dell Warranty Check V5
  • Increase Websocket server incoming message size
  • Fix software sync issue caused by duplicate software name but different manufacturer name

Release Notes V4.0.292

• Email2Ticket body text is now sanitized
• Improve asset barcode printing experience
• Fix tickets being reopened when closed while SLA is processing
• Fix exception on ticket comment attachment uploading
• Fix exception on mobile ticket attachment uploading
• Fix exception when using time entry custom field in ticket title template
• Fix service request routing rule condition not working
• Revert the close ticket routing rule action
• Fix SLA Exemptions internal error on extended status change
• Fix user scheduler run now action not sending the OU param
• Fix error on closing a problem with linked ticket(s)
• Assets module performance improvements
Add Dell Warranty Check V5
• Increase Websocket server incoming message size
• Fix software sync issue caused by duplicate software name but different manufacturer name
Improved Requesters Dropdown
• Fix Email /Tech & Email Techs Mgr dropdown in Monitor Action showing only first name
Add Ability to search for requester by username & email addresses
Monitors/Triggers has been added

v4.0.293 02/19/2020

- Show archived technicians on tickets search
- Show archived requesters on tickets search
- Fix Remote Agents settings screen throwing error when linked asset is archived
- Fix Lenovo warranty not pulling info for large set of Lenovo assets
- Fix Service Request rich-text editor not saving pasted images
- Fix incomplete technician list in Ticket Monitor actions

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Site Agent 2.0 is ready for Install & upgrades can start being scheduled. Requirements are as follows:

.Net Framework 4.8 to be installed on the server. This requires a reboot of the server, so plan accordingly.

Web Sockets Role has to be installed : see pic below

Site Agent Release Notes:

  • Release Notes Site Agent 2.0
    v2.0.58
  • Improve logging
  • Fix users getting archived at sync due to issue with groups filtering
  • Fixes sporadic websocket connectivity issue
  • AD tree data improvements
  • Fix inability to query OUs with special characters
  • Add ability to sync users primary group
  • Fix exception on reading AD containers
  • Implement nested querying of Active Directory
  • Improve syncing of local user accounts

1 Like

v4.0.295 03/11/2020

  • Add ability to link Custom Field to AD attribute
  • Fix inability to close Problem if a linked Ticket is already closed

For the custom fields sync to work properly SiteAgent >= v2.0.59 is required.