Is there any documentation on Version 4.x of Support Central outside of this forum?
I am attempting to learn more of how this product operates and although I have gone through a webinar group demonstration, we still have several question regarding “How To” processes. For example; how are the E-mail templates utilized? Is this something we can use to send out standard email message in response to help desk tickets?
Knowing that this is still being developed, is there a list of what features are working and ok to use and which are still being developed?